wiki.universal-devices.comUniversal Devices, Inc. Wiki

Jump to content move to sidebar hide Navigation Main page Recent changes Random page Help about MediaWiki Search Search Log in Personal tools Log in Contents move to sidebar hide Beginning 1 Welcome to our Wiki 2 Instructional Videos 3 Downloadable Documentation Toggle Downloadable Documentation subsection 3.1 Quick Start Guides 3.1.1 Installing the Admin Console Icon on Your Desktop 3.1.1.1 MAC Users 3.1.2 UD Mobile 3.1.3 ISY994 Series 3.1.4 Web Interface 3.1.5 Z-Wave Quick Start Guide 3.2 ISY Cookbook 3.3 Complete and Comprehensive User Guides 3.4 Network Security 3.5 Smart Grid-ISY994 ZS Series 3.6 OpenADR 3.6.1 eisy | OpenADR 2.0(a)/(b) Quick Setup Guide 3.6.2 Installing New OpenADR Client Certificate 3.7 Energy Monitoring/ISY994 Z Series 4 Online Documentation Toggle Online Documentation subsection 4.1 Polisy User Guide Including ZMatter 4.2 eisy User Guide Including ZMatter 4.3 Z-Wave Plus™ for ISY-994 Series 4.4 ISY994 User Guide 4.5 How-To Guide 4.5.1 IP Network, Web, and Email Notifications 4.5.1.1 Default Web Interface 4.5.1.2 Enabling Remote Access to Your ISY 4.5.1.3 Assigning Static IP Address to Your ISY 4.5.1.4 Configure Mail Server/Email Notification 4.5.1.5 Configure Firewall Software 4.5.1.6 Home Automation Dashboard 4.5.2 Protocols 4.5.2.1 Z-Wave 4.5.2.2 INSTEON 4.5.2.3 X10 4.5.2.4 Using IR in the ISY-994i/99i/IR 4.5.3 Framework 4.5.3.1 Programs 4.5.3.2 Variables 4.5.3.3 Email & Networking Substitution Variables 4.5.4 Moving To Your New House 4.5.5 Selling Your Devices 4.5.6 Selling Your House 4.5.7 Legacy 26/99 4.5.7.1 Quick Start Guide for 26/99 5 Additional options Toggle Additional options subsection 5.1 ISY Portal: Integration with Amazon Echo/Google Home/IFTTT/Remote access 5.1.1 ISY Portal Installation Instructions 5.1.2 ISY Portal Renewal Instructions 5.1.3 ISY Portal Amazon Echo Integration (V3) 5.1.4 ISY Portal Google Home Integration 5.1.5 ISY Portal Google Assistant Integration 5.1.6 ISY Portal Node Server Instructions 5.1.7 ISY Portal Node Server Occupancy & Locative App Instructions 5.1.8 Polyglot Cloud 5.1.9 ISY Portal Node Server Occupancy V2 & UDI Mobile App Instructions 5.1.10 ISY Portal IFTTT Integration 5.1.11 Geo Fencing and Push Notifications using ISY Portal 5.1.12 Using Admin Console through ISY Portal 5.1.13 ISY Portal MobiLinc Configuration 5.1.14 ISY Portal Transfer Instructions 5.1.15 ISY Portal Migrate configurations to a new ISY 5.1.16 Troubleshooting 5.2 Networking 5.2.1 Network Module 5.2.2 Network Resources (Examples & Downloads) 5.2.3 Substitution Variables 5.3 Climate 5.4 A10/X10 5.5 ELK Security 5.6 Electricity 5.7Open the Java Control Panel, select Java tab, press View button, then add or modify the Runtime Parameter -Xmx to the following: -Xmx512m Press Ok to close the window, then Press Apply to save the changes start.jnlp does not start IoX Launcher If Java is indeed installed, the reason is that .jnlp file association is broken (it has to point to javaws.exe). Search for javaws.exe in the computer. Right mouse click on start.jnlp, and select "Open with" and point to "javaws.exe" to fix the .jnlp file association. Cannot find Valid Java Home This issue usually happens on Windows and when you have had multiple versions of Java installed especially the older version. What you need to do: Clear your java cache Uninstall all versions of Java using the Control Panel | Add/Remove Programs Delete these directories (if they exist): C:\Program Files\Java C:\Program Files\Oracle C:\Program Files(x86)\Java C:\Program Files(x86)\Oracle C:\Program Files (x86)\Common Files\Java C:\Program Files (x86)\Common Files\Oracle Delete the following directories (if the exist): Open file explorer and click in the tree to reach c:\users\username\AppData\ Search for "java" (note: other windows settings and preferences for your user determine where "Java" folders get created. (generally they appear under "sun" and "oracle" folders.) Open Search or click "Windows/Start" button: In the search box, type Environment and choose Edit the System environment Variables Click Environment Variables Under User variables for username Click on the Path | Edit and then delete all occurrences of Java and Oracle If you see JAVA_PATH, click on it and then click the Delete button Under System variables Click on the Path | Edit and then delete all occurrences of Java and Oracle If you see JAVA_PATH, click on it and then click the Delete button Click the OK button (3 times to get out of "System Properties") Reboot your computer Reinstall Java 64bit version If you were running the 32bit (x86) version of Java you might need these additional steps after reinstalling Java 64bit version: Open Search or click "Windows/Start" button: In the search box, type Environment and choose Edit the System environment Variables Click Environment Variables Under "System variables" Click "New..." For "Variable name:" type JAVA_HOME (ALL CAPS) For "Variable value:" enter the directory for your new Java install Example: C:\Program Files\Java\jre-#.# [NOTE: #’s will be current version just installed] You can click "Browse Directory.." to find the directory or type or paste it in the entry field. Click OK Find "PATH" (still under System Variables) Click "Edit..." Click "New" Enter: %JAVA_HOME%\bin Pay attention to CAPS Click "OK" (total of 3 times to exit "System Properties" Reboot your computer To confirm Java is on the system start Command Prompt or PowerShell and type java -version . You should get a result similar to: java version "1.8.0_371" Java(TM) SE Runtime Environment (build 1.8.0_371-b11) Java HotSpot(TM) 64-Bit Server VM (build 25.371-b11, mixed mode) IoX Launcher should be able to launch correctly every time now. If you still have issues please file a support ticket . Windows should update these entries as Java updates, but should you have issues you might need to update the JAVA_HOME directory above. ( #top ) Fonts too Small Make sure your Admin Console/UI version is 4.6.2 (or above) using Help | About If not, Install the latest UI On the Admin Console click on File | Themes | Font size and choose an appropriate font size If the font is still too small (especially on 4K monitors/Surface Computers), and for Windows only: Right mouse click on Admin Console icon on your desktop Select Properties from the menu Click on the Compatibility tab Check Run the program in compatibility mode for checkbox Choose Window Vista (Service Pack 2) or Windows 7 Choose Override high DPI settings Choose Scaling performed by "System" Click on the Apply button Using Java 9 In case you are Ok with installing Java 9: Uninstall Java 8 Install Java 9 JRE from (make sure you download the correct version for your OS) Reinstall Admin Console You can also find this information in our forum . Userid/Password dialog keeps popping up This is usually related to firewall software on your computer. Two solutions: Use https (instead of http) to connect to your ISY Configure Your Firewall Software Admin Console Closes Automatically This is usually related to firewall software on your computer and especially with AVAST or AVG (including MAC). Two solutions: Use https (instead of http) to connect to your ISY Configure Your Firewall Software Admin Console Minimized/Invisible and Cannot be Restored This is usually related Admin Console state files not being updated properly and especially in case of multi monitors. All you need to do is to find the following files in Java temp directory (on Windows: c:\Users\[Username]\AppData\Local\Temp) and delete them. Or, you can simply search the computer for udi_*.state or ud_*.state file patterns: ud_finder.state udi_finder.state udi_frame.state udi_launcher.state udi_pgm.state udi_tree.state INSTEON Troubleshooting INSTEON Communication Errors Video Can’t determine INSTEON engine INSTEON Signal / Noise Troubleshooting INSTEON No Status Feedback From Devices INSTEON Random All On Events INSTEON Safe Mode Dialog Z-Wave Troubleshooting Z-Wave...